Frequently Asked Questions


What hearth should I have?

Jan uses Solid Slate as standard but other materials can be used.

What liner is used?

Jan uses high grade 316 stainless steel liner that attaches to the bespoke register plate. 904 grade stainless can also be used.

How do you reach the chimney?

Jan is able to access most chimneys via ladders. However, should access be impossible by ladders then a 'cherry picker' will be used which is charged at cost.

Do I need to come to the showroom?

While we stock our most popular stoves, Jan will come to your hometo help you decide on the most appropriate stove and will explain what work is required in order to complete the installation.

How do I get a quote?

Based on a few questions about your home, the room, current situation with the fireplace and whether you have a chimney, Jan will be able to provide a quote over the telephone or via email. He will be able to confirm this quote on completing the site visit. The original quote will be fairly accurate unless the site visit reveals unexpected elements.

Do I need a chimney?

Yes, an existing chimney is ideal. If there is no existing chimney an insulated chimney system needs to be installed. However, this may involve installing through each room above, to reach the highest point of the house. Alternatively, the new chimney can exit on an outside wall rising to the highest point of your house and possibly subject to planning permission.

Will my installation be HETAS  compliant?

Jan is HETAS qualified and all installation will be subject to HETAS regulations.